Legal

Refund Policy

This Refund Policy explains cancellation, billing, and refund eligibility for Formbase subscriptions processed by Paddle.

Last updated: February 26, 2026

1. Who this policy applies to

This policy applies to purchases of Formbase paid plans made through Paddle, which acts as Merchant of Record for billing and payment processing.

Formbase is operated by OarBell (오어벨).

2. Subscription billing

Paid plans are billed in advance on a recurring billing cycle (for example, monthly).

Your access to paid features remains available until the end of the current paid billing period, unless your subscription is otherwise terminated under our Terms of Service.

Pricing and plan details are shown on our pricing page before purchase.

3. Cancellation policy

You may cancel your subscription at any time from your account page (when available) or by contacting support.

Cancellation stops future renewals and takes effect at the end of your current paid period.

Canceling a subscription does not automatically generate a refund for the current billing period.

4. Refund eligibility

As a general policy, partial-period refunds are not provided for subscription charges that have already started, unless required by applicable law.

Refund requests may be reviewed on a case-by-case basis for duplicate charges, billing errors, or other exceptional circumstances.

Where a refund is approved, Paddle processes the refund to the original payment method.

5. How to request a refund

The email address used for purchase
The approximate purchase date
A brief explanation of the issue (for example, duplicate charge or billing error)

To help us locate your payment faster, include any Paddle receipt or transaction reference if you have it.

6. Processing times

If a refund is approved, processing time depends on Paddle and your payment provider or bank. It may take several business days before the refunded amount appears on your statement.